We charge a R99 service fee for every Request approved and shipped. It’s non-refundable. The service fee is charged before any items are shipped to verify the validity of the payment information you provided.
If you've just signed up, our team will get to work reviewing your request. (Please note that items are subject to quantity and availability)
If your request is approved you will be asked to submit your shipping address and payment details that will be used for billing the service fee and the clothing items if you decide to keep the items.
No, this is not a subscription service - There is no regular obligation or hidden fees. Requests are made by you at your sole discretion whenever you find something that you want but you're not sure of the fit. We use PayFast subscription platform to automate payments but there are no recurring charges.
We require a valid credit card on file in order to ship you merchandise. That said, you won't be charged unless you request a fitting and keep the items you requested ( A R99 service fee is processed before items are shipped to verify that the card you provided is valid)
The service fee is charged before any items are shipped. Items you decide to keep will only be charged after the end of the 5 Day try-on period. This amount should be settled immediately.
Let us know if you are keeping any items before the end of the try-on period. Failure to do so will result on a charge for the items on your card.
For easy and convenient returns, we use Aramex Store-to-Door service (No need to schedule a collection just simply drop-off your parcel). Aramex Store-to-Door service is available at your nearest Pick n Pay, Caltex FreshStop and selected Checkers outlets nationwide. (See More details)
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@sative.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
Sative will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that Sative will reimburse or cover shipping costs of returned items only if you follow our return procedure emailed to you when you log in a return.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
