All orders are processed within 24 hours.
No shipments or deliveries occur on weekends and public holidays at the moment (changes will be communicated once this is updated).
Should we be experiencing a high volume of orders expect some delays. Communication will be sent if such occurrences happen.
Shipping rates
- Free Standard Shipping on all fashion items regardless of cart amount.
- R80 shipping fee on all Sative Beauty orders under the value of R699.
Delivery estimates (Standard Shipping)
- 2-3 business days to all main cities within South Africa
- 3-5 business days to all regional areas within South Africa
- Faster Shipping Methods will be available soon
There are too many areas to list all destinations, but 50km around each of the following areas is usually considered a main city: Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay.
If your parcel requires a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include Mines, Power Stations, Plots/Farms, Military Bases, Game Lodges, Ports/Harbours, Embassies and Consulates.
In this instance, you will be contacted before delivery.
Shipment to P.O. boxes or APO/FPO addresses
NO P.O. BOXES. We do not ship to P.O. Boxes, deliver to a signature from the receiver only.
Shipment confirmation and order tracking
Shipment confirmation and a tracking number will be provided once your order has been shipped.
Damages
Sative has limited liability for any products damaged or lost during shipping. If you received your order damaged due to shipping mishandling, please contact our support team directly to file a claim and we will try to resolve the issue with the courier service on your behalf. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
At the moment we are only shipping domestically. Shipping to countries outside South Africa will be available soon.